FAQ
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
If your order hasn't been processed or shipped, please contact us within 12 hours of placing it. We'll do our best to accommodate your request.
Do you ship internationally?
Currently, we ship within Europe. For other destinations, please reach out to us to check availability.
How long does delivery take?
Orders are typically delivered within 7-14 business days, depending on your location. You'll receive a tracking number once your order is dispatched.
What is your return policy?
We offer a 14-day return window from the date you receive your item. Products must be unused and in their original packaging. For more details, please visit our Returns page.
Are your products covered by a warranty?
Yes, all our products come with a warranty against manufacturing defects. If you encounter any issues, please contact us for assistance.
How can I track my order?
Once your order is shipped, you'll receive an email with tracking details to monitor its delivery status.
Do you offer new customer discounts?
Yes! New customers receive an exclusive discount when signing up for our newsletter or creating an account.
Is it safe to shop on your website?
Absolutely. We use advanced security protocols to ensure your personal and payment information is protected.
How can I contact customer support?
You can reach us via the contact form on our website or email us directly at [chillzoneworld@gmail.com].
